Manager_UC Operations

On-board new customers on production environment through changes, testing and updates into inventory database. Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms. Resolve external customer's technical issues and attend conference calls that have this in scope. Update, maintain and improve the knowledge and inventory database. On boarding and troubleshooting new customers deployments Apply now, and we'll be in touch! Advanced knowledge in voice/VoIP networking and Cisco UC Collaboration technologies, specifically: SBC, MS Teams, SIP. NGIN, IMS Understanding of AWS, Azure, UCS, ESXi and Firewall, should be able to troubleshoot the devices Experience on (min 3) the following tools: Remedy, Netcool, Palladion, VoIP Future, Science Logic.