Mapping City/Country Expert

Role Objective

The team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end-users of Maps or test the location results of user queries submitted via Web Search or Maps interface.

The Mapping City/Country Expert will be responsible for high-impact work in improving transit data and providing country-specific expertise. The City/Country Expert will be responsible for developing and maintaining transit data pipelines, establishing the ground truth in the city/country they work in, and consulting on Transit/Micro-mobility projects.

• Communicating with internal stakeholder teams and external companies to achieve project goals.
• Provide input to create city/country-specific policy for existing general transit-related policy. The city/country expert works to apply existing Mapping policies to their specific city/country, providing insights into local transit/traffic laws, landmarks, and key mapping features.
• Consulting on Urban transit systems and Multi-modal (including Micro-mobility & Walking).
• Review of mapping operations issues for quality checks related to specific cities/countries of expertise.
• Point of contact for mapping operations country-specific questions.
• Document and analyze the information needs of product improvement for clients and facilitate delivering appropriate solutions.
• Perform market comparison analysis of the features, data, or issues related to local transit.
• Proactively suggest improvements to the data management platform and identify transit user expectations, data gaps, and provide insights to the product team.
• Provide inputs to product/partnerships teams regarding local transportation modes and growth opportunities.
• Act as a Country/Regional Transit POC for internal and external teams.
• Understand the background, priority, and impact of requests; effectively communicate with program managers/stakeholders on the ask, timeline, and priority.

• Create city-level transit data modeling policies based on market needs and local regulations.
• Leverage familiarity with local/regional urban transit systems to identify patterns and systematic data problems or gaps in transit data and improve or resolve the issues.
• Make necessary edits for all transit data types if the provided static data is not accurate.
• Identify transit user expectations, broken critical user journeys, data gaps, and provide insights to the product to improve the same.
• Assist Program Managers in communicating with partners/providers about required data fixes or problematic data areas.
• Evaluate data and GTFS mapping for prioritized cities to identify the need for internal adaptors or standardization.

• Gain in-depth knowledge of the data, processes, tools, and policy (applicable to all processes/data types).
• Translate and interpret comments and actions from various sources (e.g., user feedback) and troubleshoot problems based on instructions, training, and context.
• Field escalations of complex or edge-case data issues from internal teams and resolve appropriately, including creating bugs for external teams.
• Conduct in-city field research to determine the ground truth of transit issues and user problems.

• Validate the quality of new and updated data in the data management platform.
• Manage city-specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.
• Develop outage and alert capabilities in their assigned city by effective monitoring.
• Work with other internal teams to ensure the correct political format for the country is utilized.
• Provide on-call support during non-working hours and weekends in case of any data outages.

• 1 to 3 years of experience.
• Graduate or equivalent experience.
• Good communication skills (read, write, and speak) in English and native local language.
• Basic data analytics and technical writing skills are required.
• Deep knowledge of city/country transit/traffic networks or urban planning.
• Knowledge of transit-specific data formats (GTFS especially) is an added advantage.
• Basic/Good knowledge of GIS mapping tools and programming skills (Java, C#, C++, and Python) is a plus.
• Comfortable with a rapidly-changing environment.
• Strong problem-solving skills and excellent attention to detail.