Marketing Operations Hub Lead

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

Job Title

Marketing Regional GBS Operations Lead– Asia

Scope
Europe Full time

Location
Pune, India

Terms

Full time

The role

The Marketing Operations Manager leads end-to-end operational performance for Digital and Marketing services across Asia within the GBS. This role is accountable for service delivery, process excellence, compliance, stakeholder satisfaction, and continuous improvement across the Marketing Life cycle—typically covering innovation and artwork management, product information and marketing content management, web & campaign management, digital asset management, content and CMI operations.

What you'll be responsible for

• Service Delivery & Operational Excellence

Own regional marketing Ops performance across defined processes, ensuring stable operations and predictable outcomes.

Drive adherence to global process design, standard work, and service catalog; localize only where required by regulation.

Ensure SLA attainment: cycle times, touchless rates, backlog health, on-time payment, and query resolution performance.

Lead daily/weekly/monthly operational rhythms (tiered huddles, WBR/MBR/QBR), issue management, and escalation handling.

• Stakeholder Management & Governance

Act as the primary operational partner for regional marketing and R&D leaders; manage expectations and prioritize demand.

Translate stakeholder needs into actionable roadmaps, capacity plans, and improvement initiatives.

Build trust through transparency: performance reporting, root cause analysis, and proactive risk management.

• Controls, Compliance & Risk Management

Ensure Marketing processes comply with privacy and security policies, and required regulatory/ GDPR and GS1 controls

Partner with Legal and Risk to standardize contract clauses, playbooks, templates, and approval workflows

Drive audit readiness and control effectiveness (evidence, testing, remediation)

Own operational risk registers for the region, including fraud prevention controls, segregation of duties, and exception governance.

Support internal/external audits and ensure timely closure of findings.

• Continuous Improvement, Automation & Transformation

Lead continuous improvement initiatives across GBS Marketing Process Operations

Identify, quantify, and deliver productivity improvements (Lean/Six Sigma), including process redesign and standardization.

Lead automation initiatives: CMI, Content Adaptation, Dynamic optimization, Artwork, AI MMM, RPA and workflow optimization

Support Marketing process releases and upgrades; coordinate UAT, training, cutover readiness, and hypercare.

Drive adoption of “touchless” processes across innovation, content, artwork and other marketing processes

• People Leadership & Capability Building

Lead, coach, and develop the regional Marketing operations team, fostering accountability and a continuous improvement culture.

Build capability in problem solving, controls mindset, consumer service, and systems proficiency.

Manage workforce planning, role clarity (RACI), succession planning, and performance management.

Ensure knowledge management, SOP upkeep, and cross-training for resilience.

• Vendor / BPO / Managed Services Management (if applicable)

Manage outsourced service providers to contracted SLAs, productivity targets, and continuous improvement commitments.

Manage vendor governance: performance scorecards, QBRs, change requests, and commercial discussions in partnership with Marketing.

Ensure service transition readiness (e.g., new BPO onboarding, scope migrations, TSA exits).

• Financial & Business Outcomes

Manage regional operating costs, productivity, and budget; build business cases for automation and headcount changes.

Improve cash and working capital outcomes by optimizing payment timeliness, dispute resolution, and early payment programs.

Monitor and reduce leakage: non-PO spend, maverick buying, duplicate payments, and late payment penalties.

We're looking for someone who

Rather than an exhaustive check list, focus on what really matters.

• Has experience end-to-end Marketing process design, metrics, and controls. and can operate confidently in high paced environment.
• Brings strong skills in innovation, artwork and product data management, content and creative management, consumer marketing insights, media, digital asset management and consumer carelines.
• 10 years in Digital & marketing operations/R&D operations with increasing leadership responsibilities.
• 3–5+ years leading teams and/or third-party providers (BPO/managed services) in a shared services/GBS environment.
• Demonstrated experience in regional, multi-country operations (policy harmonization + local compliance).
• Transformation exposure preferred: Digital & Marketing transformation, ERP suite rollout, automation, operating model redesign, or TSA exit.
• Coaching and talent development; builds high-performing teams and accountability culture.
• Vendor management and governance experience (SLA-based delivery, continuous improvement).
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.