Master Data Coordinator

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Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Master Data Coordinator. This position will be full-time and Hybrid Bengaluru.

What You’ll Do

• Create, validate, and maintain master data for all product categories, Contact Lenses, FSV, SF, RX, Frames, Sunglasses, Readers, VA’s, and other non-lens categories — in META systems and applications.

•  Perform sanity checks and ensure accuracy in LMS, ERP, and related platforms.

•  Set up calculation configurations and packages in CDMS; track and manage setup requests. Maintain the META master data referential.

• -Align priorities with the META Lead and relevant stakeholders.

• Communicate progress, timelines, and issue resolutions to regions and departments. Collaborate with cross-functional teams (e.g., Globe Frames, WWPRO/Globe Lens, CATMAN, IT support teams) to complete assigned tasks.

• Provide 2nd and 3rd level support for master data issues escalated by customers or internal teams.

• Identify root causes, apply corrective/preventive actions, and follow proper escalation procedures.

• Propose improvements in master data processes and technical solutions to facilitate faster product introductions.

• Monitor KPIs (volume, efficiency, accuracy) and report regularly.

What You'll Need

Required:

• Bachelor’s or Master’s degree in IT, Science, or related field.

• 2–3 years in customer service, IT application support, or master data management (preferably in FMCG, retail, or medical devices). Experience in ERP/master data systems (AX, D365, SAP, or equivalent).

• Basic to intermediate Microsoft Excel skills.

•  Basic analysis and problem-solving skills.

•  SQL / MSSQL knowledge (preferred).

• Knowledge of product master database management and ERP product management applications.

• Strong verbal and written English communication.

•  Proactive, quick learner, adaptable, and detail-oriented.

• Able to work independently and in a team.

Physical Demands

• Sedentary work that involves sitting or remaining stationery most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.