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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Medical Information Written Response Agent based in India.
This role is part of a medical information contact center environment focused on delivering accurate, compliant, and high-quality scientific responses to healthcare professionals and consumers. You will be responsible for handling medical and safety information requests across multiple communication channels while ensuring adherence to regulatory standards and internal procedures. The position plays a key role in supporting patient safety by ensuring that all responses are scientifically accurate, clearly documented, and delivered within required timelines. You will also contribute to the identification and reporting of adverse events, product complaints, and special safety situations. Working in a structured and regulated environment, you will collaborate closely with medical, quality, and operations teams. This is an impactful role for individuals passionate about medical science, communication, and patient-focused support. It offers exposure to global pharmaceutical clients and regulated healthcare communication processes.
Accountabilities:
- Respond to unsolicited medical and safety information requests from healthcare professionals, consumers, and other stakeholders via email, phone, web, fax, and other channels.
- Provide accurate labeled and off-label medical information in compliance with regulatory requirements, client standards, and internal SOPs.
- Identify, document, and report adverse events, product complaints, pregnancy reports, and other special safety situations in accordance with regulatory guidelines.
- Develop clear, scientifically accurate responses using approved labeling, literature, and standard response materials.
- Log all inquiries accurately and timely into inquiry management systems, ensuring completeness and data integrity.
- Conduct quality checks on documented cases including adverse events and product complaints to ensure compliance standards are met.
- Ensure all activities are completed within defined timelines and service level agreements.
- Support additional operational tasks, including rotating after-hours coverage when required.
Requirements:
- Degree in life sciences, pharmacy, nursing, or other relevant medical/scientific discipline.
- Strong understanding of medical terminology, pharmacology, pathophysiology, and regulatory standards.
- Excellent written and verbal communication skills with the ability to produce clear, grammatically accurate medical responses.
- Strong analytical thinking, critical reasoning, and attention to detail.
- Ability to manage multiple tasks efficiently within strict timelines and structured workflows.
- Proficiency in Microsoft Office tools and ability to learn inquiry management and document systems quickly.
- Strong customer service mindset with empathetic and professional communication skills.
- Ability to work independently as well as collaboratively within a global team environment.
- Proactive approach with problem-solving ability and willingness to take ownership of tasks.
- High level of adaptability, discipline, and responsiveness to feedback.
Benefits:
- Opportunity to work in a global medical information and pharmacovigilance environment.
- Exposure to leading pharmaceutical and biotech clients across international markets.
- Structured training in medical communication, safety reporting, and regulatory compliance.
- Career development opportunities within medical information and life sciences services.
- Collaborative and inclusive work environment focused on quality and patient safety.
- Competitive compensation aligned with industry standards.
- Exposure to regulated healthcare communication processes and scientific literature handling.
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