Member Journey Lead (Beforest Lifestyle Solutions Pvt. Ltd)

Beforest Lifestyle Solutions Private Limited

Role Overview

The Member Journey role is at the heart
of this living ecosystem. You will be the voice, pulse, and bridge between
Beforest and 225+ families spread across 1000+ acres and six thriving
collectives.

You will guide them — from questions about land
registration to updates on homes, from booking a guest house to navigating a
title notice, from handling a grumpy member to communicating with elegance when
urgency arises.

This is not a desk -bound, mechanical role. It's
a calling. We're looking for someone who has the maturity and presence to hold
the entire Beforest member community with grace.

Who We're Looking For

• Purpose -driven
  — you've made conscious life choices and believe in the long game
  
• Grounded —
  you don’t sugarcoat, but you don’t slip into cynicism either
  
• Reliable —
  people trust you because you do what you say
  
• Balanced —
  you can work across Zoho, Google Sheets, and Canva, but also navigate
  unstructured conversations with members
  
• Warm and
  composed — you don’t flinch when tension arises; you offer clarity and
  steadiness
  

Educational Requirement

• Minimum: Graduation
  (any stream)
  
• Preferred: Post -graduation
  or professional courses in communications, community work, or management
  
• Must have: Demonstrated
  experience in handling people, resolving queries, and building lasting
  working relationships
  

 Skills & Experience

• 3–5 years in
  client servicing, volunteering, operations, community engagement, or
  customer support
  
• Hands -on with
  Google Sheets, Zoho CRM, Canva (or equivalent platforms)
  
• Strong
  writing and interpersonal communication
  
• Proactive,
  calm under pressure, and dependable in execution
  

Responsibilities:

1. Be the Anchor for Every Member

• Be the single
  point of contact for post -onboarding queries
  
• Handle
  everything from registrations to follow -ups, with empathy and
  follow -through
  
• Give members
  the feeling that someone truly has their back
  

2. Hold the Journey with Systems + Heart

• Maintain and
  update Zoho CRM (or equivalent) for member tracking
  
• Coordinate
  documentation, status updates, timelines, and requests
  
• Simplify —
  and slowly automate — common workflows and recurring needs
  

3. Coordinate Internal Delivery

• Work closely
  with:
  
• Backend
  Operations Executive (for docs, permissions, registrations)
  
• Communications
  Executive (for updates,
  messages, touchpoints)
  
• Ensure clear
  handshakes and no dropped balls across the entire team
  

4. Support Events & Experiences

• Collaborate
  with the Beforest Experiences team
  
• Ensure
  members are looped into events, updates, follow -ups
  
• Bring back
  feedback and field reflections to improve the member experience
  

 What You Get

• A chance to
  co -create the journeys of 225+ families across 1000+ acres
  
• A role that
  is emotionally fulfilling, intellectually engaging, and grounded in
  purpose
  
• Work with a
  values -driven team that cares as much about the land as the people
  
• The
  satisfaction of building systems that bring peace and clarity to a
  community -in -motion