Messaging Services Advisor- Proofpoint Email Security

Performs complex issue analysis and may perform SME role on accounts. Support and manage Cloud and On-premises Proofpoint appliances. Support and manage On-premises and Cloud TRAP appliances. Support and maintain the EFD environment. Support and manage Proofpoint TAP. Support and manage Proofpoint Browser Isolation. Provides deep subject matter expertise, advice and program delivery. Support 24x7 steady state operations-Flexible working in US business hours for all required work done and during weekends. Contributes to the development of new techniques and plans within area of expertise. Works on abstract and complex problems requiring evaluation of intangible variables. Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. Performs root cause analysis on failed components and implements corrective measures. Bachelor's degree in computer science, Information Technology, or related field. 5+ years of experience in Proofpoint Email security Solution. Expertise in Proofpoint email security administration and technical support. Strong understanding of Office 365 security and compliance requirements. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team.