Messaging Services Senior Specialist - M365, Teams/ Sharepoint One drive

Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests. Works on abstract and complex problems requiring evaluation of intangible variables. Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Builds deeper understanding of processes, procedures, customers and organization Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. Performs root cause analysis on failed components and implements corrective measures Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services. Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery. Administer Teams policies, settings, and permissions based on business requirements and best practices. Provide technical support and troubleshooting for Teams users, resolving issues related to chat, meetings, calls, and file sharing. Respond to and resolve user support requests, incidents, and service tickets related to M365 applications and services Plan and execute changes to the M365 services and environment, ensuring minimal disruption and effective communication to stakeholders Collaborate with IT security to implement and maintain security, compliance, and data retention policies within Teams. Manage Teams lifecycle, including creation, archiving, and deletion of teams and channels. Train and educate users on Teams features, updates, and best practices to maximize adoption and efficiency. Coordinate with other IT staff to integrate Teams with third-party applications and services as needed. Maintain documentation on Teams configurations, procedures, and troubleshooting guides. Stay up to date with Microsoft Teams updates, new features, and emerging technologies. Knowledge Microsoft Teams Phone System, including direct routing, calling plans, and integration with on-premises or cloud-based telephony infrastructure Familiarity with SIP, PSTN, VoIP protocols, and telephony concepts. Experience managing Microsoft Teams and Microsoft 365 services in a business environment. Graduate/BTech or equivalent combination of education and work experience Microsoft 365 or Teams certification is a plus"