Messaging Services Senior Specialist-SharePoint Online and OneDrive for Business, M365-Exchange Onli

Req ID: 364187\n\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\n\nWe are currently seeking a Messaging Services Senior Specialist-SharePoint Online and OneDrive for Business, M365-Exchange Onli to join our team in Bangalore, Karn\u0101taka (IN-KA), India (IN).\n\nSharePoint Online and OneDrive for Business, M365-Exchange Online\n\nProviding steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Microsoft Teams, M365 productivity apps and SharePoint Online \u2022 A customer-centric approach with a focus on delivering high-quality support. \u2022 Strong verbal and written communication skills, with the ability to explain technical concepts to end users \u2022 Understanding their requirements and creating a positive client experience throughout the total client journey. \u2022 Flexible working in shifts supporting 24X7 steady state operations. \u2022 Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. \u2022 Works on abstract and complex problems requiring evaluation of intangible variables. \u2022 Integrates trends, data and information into plans, deliverables and recommendations. \u2022 Provides advanced technical support within area of expertise to clients on complex integration issues and escalation. \u2022 Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. \u2022 Regularly exercises discretion and independent judgment on technical matters. \u2022 Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. \u2022 Builds deeper understanding of processes, procedures, customers and organization Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning Technical Skillset \u2022 Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services. \u2022 Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery. \u2022 Administer Teams policies, settings, and permissions based on business requirements and best practices. \u2022 Provide technical support and troubleshooting for Teams users, resolving issues related to chat, meetings, calls, and file sharing. \u2022 Supporting users, configuring network settings, managing user access, and setting usage policies for M365 apps Viva suite, Power Automate and Sway \u2022 Respond to and resolve user support requests, incidents, and service tickets related to M365 applications and services \u2022 Plan and execute changes to the M365 services and environment, ensuring minimal disruption and effective communication to stakeholders \u2022 Collaborate with IT security to implement and maintain security, compliance, and data retention policies within Teams. \u2022 Manage Teams lifecycle, including creation, archiving, and deletion of teams and channels. \u2022 Train and educate users on Teams features, updates, and best practices to maximize adoption and efficiency. \u2022 Coordinate with other IT staff to integrate Teams with third-party applications and services as needed. \u2022 Maintain documentation on Teams configurations, procedures, and troubleshooting guides. \u2022 Stay up to date with Microsoft Teams updates, new features, and emerging technologies. \u2022 Knowledge Microsoft Teams Phone System, including direct routing, calling plans, and integration with on-premises or cloud-based telephony infrastructure \u2022 Familiarity with SIP, PSTN, VoIP protocols, and telephony concepts. \u2022 Interact with Microsoft support to resolve tenant-level issues or service outages \u2022 Collaboration components configuration management \u2022 Search engine configuration management and Content management configuration support \u2022 Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies. \u2022 Utilize monitoring tools and analytics (e.g., Microsoft 365 Security \u0026 Compliance Centre, SharePoint Admin\n\nAbout NTT DATA\n\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world\u0027s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R\u0026D.\n\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client\u2019s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\n\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you\u0027d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.\n