Messaging Services Specialist Advisor - MS Teams

Knowledge of Server and Networking principles pertaining to enterprise environment Performs maintenance on existing operating systems. Evaluates, engineers, tests, recommends, and implements secure infrastructures. Acts as a resource for system escalation issues. Documents platform standards and processes for ongoing operations. Gathers business requirements for system design and validates recommended solution for Change Management. Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software. Performs root cause analysis on failed components and implements corrective measures. Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions. Responsible for following company specific systems engineering standards. Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks. RCA for high severity issue, CRQ Deployments during weekends and holidays. On Call Support: shift for all required work and done during weekends. Provide Technical Documentation and training to L1 and Service desk.