Messaging Services Specialist - SharePoint, Boundary/ EOP

Responsible for managing user accounts recipients, groups, service monitoring and reporting. Troubleshoot issues, provide technical support, and perform day to day support and administration tasks.  4-5 years of experience in supporting Office 365 environments, with a focus on Exchange, Teams, and SharePoint platforms  Proficient on Messaging technologies- O365, Exchange on-premises environment and Outlook (All versions)  Troubleshooting skills on end user support tasks, recipient management, client & application troubleshooting and server support  Knowledge on ITSM tools/platform to perform Request, Incident, Change management.  Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.  Flexible working in shifts supporting 24X7 steady state operations.  Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).  Candidates must have excellent customer service, problem solving, and communication skills.  Microsoft Office 365 certification is a plus."