MGR (SERVICE - MC) - Agra Hub

BU – MC         Department ( Service – MC )

EX - Service

Job Location

Regional Office

BU / Dept

MC BU

Level / Grade

EX

Job Role/ Function

Service

Designation

Area Service Manager

1

Educational Qualification

Necessary:

B. E.

Premium college with a very good academic record

Optional:

MBA

2

Age

Minimum: 

Maximum: 

33 YRS

3

Experience

Minimum:

3

Maximum:

8

Industry Specifications:

OEM Automotive

Preferred Exposure:

ASM - Service

4

Reporting

Report to (Designation)

No. of Reportees

Direct Reporting

RM - Service

Individual Contributor

Indirect Reporting (if any)

NA

NA

5

Job Responsibilities

• Handling territory as ASM.


• Step up the customer experience.


• Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth


• Product performance feedback and competition benchmarking.


• TPM Implementation at Dealerships and drive the Service agenda


• Tracking competitor activities and keeping abreast with the latest trends and requirements.


• Readiness for new products.


• Product failure report and  analysis to HO team.


• Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA


• Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.


• Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.


• Control on Warranty Claims


• Promoting Sales by providing service support.


• Promoting Genuine Spares Sales.

6

Competency Requirements

Technical/ Functional:

Dealership Management, Product Knowledge, Market Knowledge ,  Network development, Basics of Finance

Behavioral:

Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus

7

Interface

Internal

External

Direct Interface

Sales, Marketing, Spares, Network

Dealers

Development, Central Quality Assurance

Indirect  Interface

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8

Any other specific requirements