MICE Operations Manager

Company Overview: FCM Travel Solutions is a global leader in corporate travel management, committed to delivering customized solutions that optimize travel programs, manage costs effectively, and prioritize traveler well-being. With a strong emphasis on customer service and innovative technology, we offer personalized support and assistance to clients worldwide. Our extensive global network, advanced platforms, and seasoned team position us as the preferred partner for businesses across various industries. Join us and discover how FCM simplifies and enhances corporate travel experiences.

Core Competencies:

• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.
• Strong time management and organizational skills, including multitasking and workload prioritization.
• Exceptional organizational skills, capable of performing well under pressure.
• Strong attention to detail.
• Effective negotiation skills and conflict resolution abilities.
• Proficiency in handling escalations and conflict management.
• Demonstrated people management skills.

Functional Competencies:

• In-depth knowledge of international and domestic travel products.
• Strong analytical skills for data-driven decision-making.
• Sound business understanding and market dynamics.
• Proficiency in delivering impactful presentations.
• Advanced proficiency in MS Office applications (Excel, Word, PowerPoint).

Experience:

• Minimum of 12-15 years of relevant experience in operations management or related fields.

Key Responsibilities:

Communication and Interpersonal Skills:

• Effectively communicate with stakeholders, clients, and team members.
• Cultivate positive relationships and foster collaboration across departments.

Time Management and Organizational Skills:

• Manage multiple tasks and projects concurrently.
• Prioritize tasks to meet deadlines and achieve organizational objectives.

Stress Management and Attention to Detail:

• Maintain composure in high-pressure environments.
• Ensure accuracy and precision in all tasks and deliverables.

Negotiation and Conflict Resolution:

• Negotiate contracts, agreements, and terms with vendors and partners.
• Resolve conflicts promptly and fairly to maintain productive relationships.

People Management:

• Lead and motivate a team of operational staff.
• Provide coaching and mentorship to develop team members' skills and capabilities.

Product Knowledge and Analytical Skills:

• Stay informed about industry trends and developments.
• Utilize analytical tools and methodologies to drive operational improvements and efficiencies.

Business Understanding and Presentation Skills:

• Apply business acumen to strategic decision-making processes.
• Deliver compelling presentations to stakeholders and senior management.

MS Office Proficiency:

• Utilize advanced features of MS Excel, Word, and PowerPoint for reporting, analysis, and presentations.