We are looking for an experienced Microsoft 365 L2+ Support Engineer to manage, administer and troubleshoot Microsoft 365 services, identity and access management, security, compliance and endpoint management.
Key Responsibilities
Administer and troubleshoot Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
Manage Microsoft Entra ID, user/group administration, MFA, Conditional Access and Single Sign-On (SSO).
Troubleshoot Exchange Online mail flow, transport rules, shared mailboxes, distribution groups, mailbox migrations and Outlook escalations.
Support Microsoft Purview, Data Loss Prevention (DLP), retention policies, eDiscovery and Microsoft 365 security configurations.
Handle escalated L2/L3 incidents, perform root-cause analysis (RCA) and coordinate with Microsoft support.
Manage incidents, service requests and changes within SLA; maintain technical documentation, service health reports and knowledge articles.
Provide technical guidance to L1 support engineers.
Administer Microsoft Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM).
Troubleshoot Active Directory (AD) issues, including user accounts, groups, authentication and directory-related problems.
Mandatory Skills
Microsoft 365 administration and troubleshooting
Exchange Online
Microsoft Entra ID / Azure AD
MFA and Conditional Access
Microsoft Intune – MDM/MAM
Active Directory troubleshooting
L2/L3 escalation and RCA
Preferred Skills
Microsoft Purview, DLP, retention and eDiscovery
SharePoint Online, Teams and OneDrive administration
PowerShell scripting for Microsoft 365 administration
Microsoft 365 service health monitoring and incident management
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