Microsoft Dynamics CRM Consultant (Technical / Functional)

Dynamics CRM Consultant (Technical / Functional)

About the Role:

We are looking for experienced Microsoft Dynamics CRM
Professionals (Technical or Functional) who are passionate about delivering
robust CRM solutions. The ideal candidate will have hands -on experience in
Dynamics 365 CE (Customer Engagement), excellent analytical and problem -solving
skills, and the ability to work in a client -facing environment.

Key Responsibilities:

For Technical Consultant:

• Design, develop, and customize Dynamics 365 CE
  solutions using plugins, workflows, Power Automate, JavaScript, and C#.
  
• Integrate Dynamics CRM with other business systems
  using Azure, APIs, or middleware.
  
• Develop reports and dashboards using Power BI or SSRS.
  
• Manage and maintain CRM environments, deployments, and
  version upgrades.
  
• Work closely with Functional Consultants and business
  users to translate requirements into technical solutions.
  

For Functional Consultant:

• Gather, analyze, and document business requirements and
  translate them into CRM solutions.
  
• Configure entities, forms, views, business rules, and
  workflows within Dynamics 365.
  
• Provide functional expertise in modules like Sales,
  Customer Service, Marketing, or Field Service.
  
• Conduct user training, UAT sessions, and ensure smooth
  adoption of CRM systems.
  
• Collaborate with technical teams to ensure business
  requirements are accurately implemented.
  

Required Skills & Qualifications:

• 4–10 years of experience in Microsoft Dynamics CRM /
  Dynamics 365 CE.
  
• Strong understanding of CRM architecture, entities,
  workflows, and business process flows.
  
• Hands -on experience with Power Platform (Power Apps,
  Power Automate, Power BI) is preferred.
  
• Knowledge of integration tools, Azure services, and
  Dataverse is a plus.
  
• Excellent communication, client interaction, and
  documentation skills.
  
• Microsoft Certifications (Dynamics 365, Power Platform)
  are an advantage.
  

Why Join Us:

• Opportunity to work on end -to -end CRM implementation
  and support projects.
  
• Collaborative and learning -focused environment.
  
• Exposure to latest Microsoft technologies and
  enterprise clients.