Microsoft Relationship Manager

There is an immediate need for a Microsoft Relationship Manager located in India (Delhi NCR or Chennai preferred; open to candidates across India) at SupraITS. If you’re a senior professional who truly understands Microsoft partner programs and wants to own a direct Microsoft relationship end to end, then this position is for you.

ABOUT SUPRA ITS

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

TEAM OVERVIEW

This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra has become a Microsoft Direct (Tier-1) CSP Partner and is investing in its Microsoft practice across Modern Work, Security, Azure, and Copilot. You will be part of a growing team and an evolving company, working closely with leadership in Canada and India.

YOU ARE!

You are someone who knows the Microsoft partner ecosystem inside out. You have lived in Partner Center, you know how CSP direct billing works, and you can explain incentives, designations, and co-sell motions without opening a manual. You take pride in turning Microsoft’s programs into real, measurable business value.

You are a relationship builder. You are comfortable engaging Microsoft account teams, distributors, and internal executives alike. You chase actions, keep cadences alive, and make sure nothing Microsoft offers Supra is left on the table.

You’re not just joining a team—you’re becoming the face of Supra’s Microsoft alliance, in a company that values collaboration, continuous improvement, and a shared commitment to excellence.

The Microsoft Relationship Manager is responsible for owning and growing Supra’s direct Microsoft relationship following our transition to Microsoft Direct (Tier-1) CSP Partner status. This role owns the complete operating rhythm around Partner Center, CSP program compliance, Microsoft Commerce Incentives, co-op/MDF funding, Solutions Partner designations, certifications, co-sell motions, and executive reporting. The Microsoft Relationship Manager acts as the bridge between Microsoft, distributors, and Supra’s sales, technical, finance, and leadership teams. The role reports to the Director of Product Management, based in Canada.

This is a hybrid role based in India. Delhi NCR or Chennai is preferred; strong candidates from other locations across India will also be considered. As the reporting manager is based in Canada, this role requires regular working-hours overlap with morning EST (approximately 6:30 PM – 10:30 PM IST).

Key Responsibilities Microsoft Alliance & Relationship Management

• Act as Supra’s single point of contact for Microsoft – partner development managers, field sellers, and distributor/indirect contacts.


• Build and maintain a Microsoft contact map, engagement calendar, and escalation log.


• Prepare and run Quarterly Business Reviews (QBRs) with Microsoft, including agendas, pre-reads, action trackers, and follow-ups.


• Represent Supra in Microsoft partner events, program briefings, and community forums.

 Partner Center & Direct CSP Operations

• Own day-to-day Partner Center administration: user access, role assignments, benefits activation, program enrollments, and support tickets.


• Ensure ongoing compliance with Microsoft Direct CSP (direct-bill) requirements, including revenue thresholds, support plans, and security requirements (MFA, GDAP, CPOR/PAL associations).


• Manage relationships and commercial terms with distributors and Microsoft for licensing motions, including New Commerce Experience (NCE) transitions.

Incentives, Funding & Rebates

• Own end-to-end management of Microsoft Commerce Incentives: enrollment, eligibility, claims, documentation, payout tracking, and finance reconciliation.


• Identify and capture co-op/MDF funds, workshop funding, and other Microsoft partner investments.


• Maintain an incentives and funding tracker with clear visibility of earned, claimed, pending, and missed amounts.

Designations, Certifications & Enablement

• Drive progress towards Solutions Partner designations and specializations across Modern Work, Security, Azure, and Business Applications as applicable.


• Maintain the certification tracker and internal skilling calendar; coordinate monthly sales and technical enablement for Modern Work, Security, Azure, Copilot, licensing, and Partner Center workflows.


• Work with delivery and HR teams to plan certification paths that protect designation renewals.

Co-sell & Go-to-Market

• Manage co-sell readiness: referrals, solution listings, marketplace presence, and Microsoft field alignment.


• Track co-sell opportunities, campaign activity, solution plays, and Microsoft-funded customer workshops.


• Partner with sales leadership to convert Microsoft programs into pipeline and revenue.

Executive Reporting & Governance

Maintain a concise monthly executive dashboard and action tracker covering, e.g.:

• Incentive earnings, claims, and payout status.


• Solutions Partner designation and partner capability score progress.


• Certification and enablement completion.


• Co-op/MDF funding utilization.


• Co-sell pipeline and referral activity.


• Open Microsoft actions and escalations.

Qualifications & Skills

Education & Experience

• Bachelor’s degree in Business, Computer Science, Information Technology, or related field (or equivalent experience).


• 8+ years of experience in the Microsoft partner ecosystem – partner/alliance management, partner programs, CSP operations, or vendor management at an MSP, CSP, LSP, distributor, or Microsoft itself.


• Hands-on experience operating a Microsoft CSP practice; direct-bill (Tier-1) experience is strongly preferred.


• Proven track record of managing incentives, funding, and designation programs with measurable results.

Microsoft Program Knowledge

• Deep working knowledge of Microsoft Partner Center, the Microsoft AI Cloud Partner Program, Solutions Partner designations, and specializations.


• Strong understanding of Microsoft Commerce Incentives, co-op/MDF, CPOR/PAL, co-sell, and marketplace programs.


• Solid grasp of Microsoft licensing (CSP/NCE) and the Modern Work, Security, Azure, and Copilot portfolios.

Soft Skills

• Excellent relationship-building, communication, and executive-presentation skills.


• Strong analytical and reporting skills (Excel / Power BI) with disciplined documentation and follow-through.


• Self-driven owner’s mindset – comfortable running a cadence, chasing actions, and working across time zones.


• Ability to manage multiple priorities in a fast-paced environment.