Microsoft-CRM Functional-Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

MSD CRM Functional Manager

Job purpose:
A D365 CRM Functional Manager is a position that combines the roles of implementation specialist and functional lead in one having knowledge of multiple CRM modules (Sales, Service and Marketing).
 

Your client responsibilities

• Work on CRM engagements to design and implement the next generation solutions


• Be involved in analyse and design phases of a project 


• Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.


• Execute & participate in application design sessions and make solution recommendations


• Ensure project documentation are completed and reviewed


• Deep knowledge of configuring and customizing CRM application


• Basic understanding of Integration & Data Migration methods/tools within D365 CRM


• Ensuring that design is in line with the business requirements


• Work cooperatively in a team environment 


• Remain flexible on changing workloads
   

Your people responsibilities:

• Building a quality culture


• Foster teamwork and lead by example


• Training and mentoring of project resources


• Participating in the organization-wide people initiatives
   

Key skills

• Minimum 10+ years of CRM Configuration & Customization experience in enterprise business application and delivery


• Must have strong project implementation and working experience in D365


• Must have done worked on large transformation programs in onshore offshore delivery model


• Must have worked on client facing engagements


• Must have done at least one end to end implementation with functional design


• Experience in agile delivery and deployment, continuous integration and build processes


• Familiar with relational database concepts and SQL 


• Strong analytical and problem solving skills; ability to work creatively in problem solving environment 


• Excellent written and verbal communication skills


• BE/B.Tech./MCA/MBA with a sound industry experience 
   

Preferred skills

• D365 CRM Configuration & Customization hands on experience


• D365 CRM Certified

EY | Building a better working world 

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.