Modern Workspace Engineer

Summary

Signode, the Transit Packaging division of Crown Holdings, Inc. (NYSE: CCK), has its global headquarters in Tampa, Florida. Signode is a global leader in transit packaging, with over 80 manufacturing facilities across six continents and more than 7,000 workers worldwide.

The Modern Workplace Engineer in Modern Workplace Services (MWS) is a critical cross-functional team member enabling IT services across the organization. As an enthusiast with a strong, agile, and open mindset, you will work with the team to deliver the best answers to our business user needs and take responsibility for IT support of Active Directory/Azure/Intune, applications, desktop PC / Laptop device management, and connected services. You will use your deep technical skills to establish an optimal workplace environment. You will engage with the team to develop and administer a modern workplace environment and support different services/products based on Microsoft Cloud solutions and endpoint management tools.

Essential Functions

·         Actively participate in establishing a state-of-the-art workplace environment and offer future-oriented collaboration, considering digital work, user comfort, mobility, and security.

·         Identify technologies, hardware and software products, methods, and techniques and evaluate their relevance and potential value for internal digital work in the company.

·         Keep up with best practices and the latest market developments in your field.

·         Coordinate the design, piloting, and introduction of new technologies and collaborations in the modern workplace environment. You independently administer the client management infrastructure and ensure ongoing client operation.

·         Responsible for efficiently implementing the Modern Workspace Portfolio services in the managed services field.

·         Proactively drive forward the development and growth of the modern Workplace Practice and collaborate further to expand the existing service portfolio in a targeted approach.

·         Define and deliver workplace services that create value for our business users. You establish relationships and closely cooperate with all departments (e.g., HR, Finance, Sales, Controlling, etc.)

Possesses advanced troubleshooting and configuration skills with experience in developing and deploying solutions to new problems.

Experience:

§  Minimum of 6-8 years of experience in the information technology field, with experience of Active Directory, AZURE, InTune as a level two client/modern workspace engineer within a client service support environment

§  Experience with acquiring, commissioning, managing, and decommissioning various client hardware and software technologies

§  Experience with Microsoft Office 365 tool sets

§  Experience using ticketing systems within ITSM/ITIL framework - knowledge, incident, change, service request, asset management, etc.

§  Experience in a global multi-site manufacturing company is a plus

§  Experience creating training material and training associates a plus

§  Experience with low or no-code application building or Robotic Process Automation (RPA) with tools like PowerAutomate is a plus

Position Qualifications

Education:

§  Bachelor’s Degree in Computer Science or a related field or equivalent experience

§  Information Technology Infrastructure Library (ITIL) training and certification are a plus

§  Technical certifications in the following areas are a plus: AZURE, InTune, Active Directory, Microsoft O365, Exchange, SharePoint, Power Automate, PowerApps, D365 CE, D365 ERP, etc.