Monitoring & Observability - Architect

Overview:

We are seeking an
experienced ITOps Consultant – Monitoring & Observability to design,
implement, and operate enterprise -grade monitoring solutions. This role focuses
on ensuring high availability, performance, and reliability of IT
infrastructure and applications through modern observability practices.

The ideal candidate
will have 10+ years of hands -on experience in monitoring and
observability platforms, with OpsRamp as a primary or preferred tool.
Candidates with strong experience in Datadog or Dynatrace and proven
capability to integrate monitoring tools with ITSM platforms are also
encouraged to apply.

This is a
rotational shift role,
supporting 24x7 operations.

Primary
Responsibilities:

·       Deploy, configure, and operate OpsRamp as the core monitoring platform, including onboarding devices, applications,
and services.

·       For non -OpsRamp profiles, quickly adapt and
transition experience from tools like LGTM stack /
Datadog / OpenText monitoring tools/NewRelic or any SAAS
monitoring/observability tool  into the OpsRamp ecosystem.

·       Integrate monitoring platforms with IT
Service Management (ITSM) tools (e.g., ServiceNow, BMC Remedy) for
incident, event, and alert management.

·       Develop and maintain dashboards, alerts,
SLIs/SLOs, and reports to ensure proactive issue detection and faster
incident resolution.

·       Tune alert thresholds and correlation rules to reduce
alert noise and improve signal quality.

·       Support hybrid and multi -cloud environments,
including on -prem, cloud, and containerized platforms.

·       Collaborate with Infrastructure, Application,
and DevOps teams to integrate monitoring into CI/CD pipelines and
operational workflows.

·       Automate monitoring, alerting, remediation, and
reporting using scripts, APIs, and orchestration tools.

·       Leverage AIOps capabilities for anomaly
detection, event correlation, and predictive insights.

·       Participate in rotational shifts and
support operational monitoring, incident triage, and root cause analysis (RCA).

·       Document monitoring architectures, runbooks,
configurations, and standard operating procedures (SOPs).

Required
Skills:

Mandatory / Core
Skills

• 10+ years of experience in IT Operations, Monitoring, or
  Observability roles.
  
• Hands -on experience with OpsRamp for monitoring deployment, configuration,
  and operations
  
• OR strong experience with LGTM stack / Datadog / OpenText monitoring tools/NewRelic or
  any SAAS monitoring/observability tool, with readiness to work on OpsRamp.
  
• Proven experience integrating monitoring
  tools with ITSM platforms.
  
• Strong understanding of metrics, logs,
  traces, and observability best practices.
  

Technical Skills

• Experience with open -source monitoring
  tools:
  
• Prometheus, Grafana
  
• ELK Stack (Elasticsearch, Logstash,
  Kibana), Fluentd
  
• Tracing tools such as Jaeger or Zipkin
  
• Working knowledge of REST APIs and
  API -based integrations.
  
• Scripting/automation experience using Python,
  Ansible, or similar tools.
  
• Familiarity with AIOps concepts,
  anomaly detection, and intelligent alerting.
  
• Understanding of ITIL processes and
  service management frameworks.
  
• Exposure to security monitoring and
  compliance requirements is a plus.
  

Soft Skills

• Strong analytical and troubleshooting
  skills for complex production issues.
  
• Ability to work effectively in 24x7
  rotational shifts.
  
• Good communication skills and ability to
  work with cross -functional teams and business stakeholders.
  
• Ownership mindset with a focus on
  reliability and operational excellence.
  

Nice to Have

• OpsRamp certification or hands -on
  production deployment experience
  
• Experience monitoring Kubernetes /
  OpenShift environments