MS - IT Infra/Cloud - Associate(Analyst) - End User Endpoint & Application Patching - operate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Role: Digital Workplace Software Distribution  

Level: Associate 

Experience: 5-8 years 

Description: 

In this role, the candidate is required to have extensive experience with deployment tools for Monthly patching, Standard deployments, reporting, software packaging, security policies etc. for Windows Operating Systems.  

 
Responsibilities: 

• Expert in Desktop Management 
• Expert in Windows 10/11 related issues 
• Must have 6+ years of technical expertise in administrating various Software deployment tools such as SCCM, Intune etc.  
• Must have experience with Software packaging tools 
• Managing mass software distribution and troubleshooting failed deployments. 
• Managing end to end patching for end user devices at the global level. 
• Application and third-party patching. 
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements. 
• Participate in triage calls for major incidents and help drive resolutions and follow-up with long term remediation. 
• Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions. 
• Conducting Root Cause Analysis (RCA) for the problems and ensure to avoid its reoccurrence. 
• Support, Manage, optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates. 
• Frequent reporting of the deployments for stakeholders.  
• Manage Desktop (software and connectivity) incidents through to resolution.  
• Experience in Automations through PowerShell or python.  
• Strong ITIL process knowledge. 
• Strong analytical, troubleshooting and problem-solving skills. 
• Strong communication and collaboration skills. 

 
Qualifications: 

• Bachelor’s degree in Computer Science or related technology field preferred. 
• Strong working knowledge of ITIL principles and ITSM. 
• Current understanding of industry trends and methodologies. 
• Outstanding verbal and written communication skills. 
• Excellent attention to detail. 
• Strong interpersonal skills and leadership qualities. 
• Certification with any deployment tool – Preferrable.  

Travel Requirements

Not Specified

Job Posting End Date

March 10, 2026