MS - IT Infra/Cloud - Senior Associate(Sr. Analyst) - EUC-Exchange, Active Directory, Office365 - op

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

# Job Description: End User Services (Email) Support Engineer   (6-9 Years)

**Location: Bangalore and Hyderabad

**Work Schedule:** 24/7 Support (Shift-based) with 5 days’ work from office 

**Experience:** 6-9 Years 

**Department:** End User Services

Key Responsibilities:

• Experts on Messaging platform including Office 365, Microsoft Exchange, SharePoint, Teams, One Drive etc.
• In depth understanding of the capabilities of MS Office 365.
• Troubleshoot and resolve end user issues related to Office 365 user sync, authentication, Single Sign-On, and mobile device enrollments.
• Responsible to manage large and distributed Active Directory environment
• Well versed with security aspects and maintain system security as per industry standards.
• Strong shell scripting (PowerShell, SQL, VB…)
• Working knowledge of Mobile Device Management (MDM)
• Work with third-party vendors / professional services and in-house developers as necessary
• Compose and compile thorough documentation to enable ongoing administration and support of their respective systems and applications.
• Strong ITIL process knowledge
• Strong analytical, troubleshooting and problem-solving skills
• Strong communication and collaboration skills

Preferred:

• Familiarity with CMDB, Configuration Repositories, and ITSM platforms (ServiceNow, BMC Remedy, etc.).

• 5 days working from office with shift flexibility to support 24/7 client environment.
• Collaborative and dynamic cloud-focused team.
• Opportunities for continuous learning and professional development.

Travel Requirements

Not Specified

Job Posting End Date