MS Specialist Radio

As a RAN MS Specialist you should have

• Good Communication skills (both verbal & written)
• Technology Savvy - GSM / WCDMA / LTE / 5G Architecture
• Hands on experience in Telecom Network Management – especially in cross-functional areas of FM / CM / PM / SW upgrade (Preferably from NOC operations)
• RAN Multivendor expertise (4G/5G - Nokia & Ericsson, 4G-Huawei)
• Hands on with EMS/NMS – Nokia NetAct / Ericsson ENM / Samsung LSM / NM / Huawei U2000/M5000
• ITIL and/or CCNA Certifications

• Be involved in daily Shift operations to handle network outage & maintain network uptime.
• Be responsible for trouble ticket handling and end-to-end fault troubleshooting and corrective maintenance until resolution.
• Responsible to meet customer/network specific performance metrics (KPI/SLA/OLA).
• Fault Management/Configuration Management Level 2 support in 4G/5G
• Remote Troubleshooting, Fault Localization and Remote Resolution.
• Coordinate with Internal/External Teams - Ops/Field/Customer to address & fix Network issues/outages.
• Implement Configuration/Optimization/Fault-fixing changes as & when required.
• Rehoming / Recommissioning / Hardware / software parameter changes.
• Extend support to others as required to troubleshoot/fix complex network issues
• Responsible in building Knowledge articles/ Knowledge Base
• Analyse occurred alarms / repeated outages and contribute towards Problem management & Continuous improvement
• Coordinate with OEM/Vendor team for Level 3 support during major outages/RCA discussions.
• Perform preventive/planned proactive maintenance activities thereby to reduce outages and improve RNA & MTTR.
• Strictly adhere to set procedures & processes (GDC/Customer) as applicable. 

Must-Have:

• Require bachelor's or master's degree or related field.
• Typically, a minimum 5 to 6 years of hands-on Field Operations Support
• Knowledge of Active & Passive equipment at Cell Sites
• Excellent communication skills in English for effective stakeholder engagement
• Good Governance skills

Nice-To-Have:

• Familiarity with Nokia, Huawei and Ericsson BTS & Ceragon RAN Equipment

   

• Ability to lead team initiatives and foster collaboration
• Experience in troubleshooting and fault rectification in RAN Network
• Comfortable presenting ideas and solutions to all organizational levels.