MSP BSCO - Clinical Applications Integration Engineer C&R Tech- AES EPIC -Senior Associate -Opera

Industry/Sector

Not Applicable

Specialism

Guidewire

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Guidewire consulting generalist at PwC, you will specialise in providing consulting services for Guidewire software solutions. You will apply an in-depth knowledge of Guidewire applications to assist clients in optimising operational efficiency through analysis, implementation, training, and support specific to Guidewire software.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Clinical Applications Integration Engineer – C&R Tech (#2) 

Platform 

BSCO MS – Clinical Applications 

Workstream 

Clinical & Rev Cycle Apps 

Sub-Workstream 

C&R Tech 

Client Role 

Analyst 

PwC Career Level 

Senior Associate 

Location 

Bangalore, India 

Shift 

2:00 PM – 11:00 PM IST (US Eastern overlap) 

Language 

English fluency required (written and verbal) 

On-Call 

Occasional on-call and weekend rotations required 

Primary Skills Required 

HL7 + APIs, Claims/billing workflows, End-to-end data flow ownership, Vendor coordination 

Key Responsibilities 

Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment. Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management. Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff. Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals. 

Mentoring & Team Leadership 

Learns from senior team members; receives guidance and begins peer collaboration. Works alongside and performs peer review for AC teams. 

System Configuration & Maintenance 

Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area. Applies standard fixes and configuration changes based on approved change requests and documented procedures. 

Testing & Troubleshooting 

Participates in validation testing of configuration changes, patches, and upgrades to ensure system stability. Follows established test scripts and escalates failed tests or unexpected results. 

End-User Support & Training 

Provides front-line support to end-users by responding to tickets, troubleshooting basic issues, and resolving or escalating as appropriate. Assists with creation of knowledge base articles and end-user tip sheets. Documents system processes and known-issue workarounds. 

Documentation & Collaboration 

Maintains and updates operational runbooks, known-issue logs, and configuration change records. Works closely with clinical staff and other IT teams to document recurring issues and standard resolution steps. 

Analytical & Technical Skills 

Develops foundational system knowledge and problem-solving ability focused on issue triage, root cause identification, and applying known fixes. 

Communication Skills 

Strong verbal and written skills to interact with technical and non-technical users, particularly when communicating ticket status, workarounds, and resolution timelines. 

Global Collaboration & Handoffs 

Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work. Maintains detailed async documentation including ticket notes, work logs, and status summaries to ensure onshore teams can pick up seamlessly. Follows established handoff templates and escalation protocols. 

Healthcare Knowledge & Domain Expertise 

A strong understanding of clinical and administrative workflows. Has familiarity with healthcare operations and how system changes impact day-to-day clinical and business processes.

Travel Requirements

Not Specified

Job Posting End Date