National Store Operations Lead

Job Title – COCO* Lead / Store Operations Lead - Pan India role

*Company-Owned Company Operated

Location – Bangalore

The position reports to the Chief Sales Officer

About Employer - One of the leading brands in the Home Furnishing category

Please note: Candidates from Home Furnishing, durable, lifestyle brands preferred.

Job Description:

- As the COCO Lead you will ideate, collaborate and manage a strategy that incorporates Brand Building, Business Profitability, Store Operations & Excellence.

- You will deliver the outlined responsibilities and such other ancillary and allied services as may be essential for the effective performance of the role.

- Responsible for designing strategies with focus on maximizing performance, driving growth & generating revenue – Revenue per store, store expansion, Visual merchandising, store footfall & conversion.

- Developing & streamlining systems to enhance operational effectiveness & meet operational goals within the budget, time & quality parameters.

- Responsible for managing a team impacting business & profitability as mentioned below;

- Foster relations with all functions, ensuring implementation of the operational plan.

- Roll out of Standard Operating Procedures for smooth operations of Stores.

- Overlook the implementation of the marketing strategy.

- Provide leadership and direction to the store for Business Excellence

- Team Management, Recruitment, Training, Review, Performance Management and providing Leadership

- Ensuring all the compliances are being adhered to by the stores

- Responsible for overall Business P&L, Operational Growth

- Establish a plan for revenue growth and manage expenses, monitor and review financial targets for stores, track and review performance, take corrective action to address revenue shortfall to ensure achievement of annual financial targets

Skills and Qualities required:

- The ideal candidate will have a strong background in business operations with cross-functional collaboration skills.

- MBA in Marketing/ Operations with 10+ years of experience.

- Excellent leadership skills with the ability to influence, negotiate, communicate, and present effectively with all the stakeholders.

- Excellent Communication and information management skills including high level of accuracy and attention to detail.

- The candidate requires excellent leadership skills with the ability to influence, negotiate, communicate & present effectively.