The role is primarily focused on administration and operational support of security platforms, with a heavy emphasis on Netskope.
Critical Requirement
Must Have: Netskope Subject Matter Expertise (SME)
- Netskope expertise is non-negotiable.
- Candidates must be capable of serving as effective platform administrators.
- Candidates should deeply understand security policies within Netskope.
Responsibilities
The successful candidate will:
- Support Netskope as the primary platform.
- Administer and maintain security controls.
- Fine-tune DLP policies.
- Investigate access-related platform issues.
- Support ticket resolution related to Netskope.
- Work with feedback coming from the SOC team.
- Manage policy adjustments to reduce false positives.
You will:
· Administer and optimize security platforms including Netskope (CASB/SSE), CyberArk EPM, Mimecast and others
· Monitor, analyze, and respond to security events generated by these platforms, ensuring timely triage and resolution
· Develop, tune, and maintain security policies (DLP, web controls, email security, endpoint privilege management) to reduce risk and false positives
· Lead troubleshooting and root cause analysis for security incidents and platform issues across endpoint, cloud, and email security domains
· Collaborate with engineering, IT, and business teams to implement security controls and drive remediation of identified risks
· Integrate security tools with ServiceNow for incident management, request workflows, and automated response actions
· Build and maintain operational dashboards and reporting for security posture, tool effectiveness, and KPIs
· Support onboarding of new applications, users, and use cases into Netskope, Mimecast, and CyberArk EPM
· Contribute to security architecture decisions and continuous improvement of tooling and processes
· Develop and maintain runbooks, standard operating procedures, and knowledge base documentation
You bring:
· Bachelor’s degree or 5+ years of equivalent experience in Cybersecurity or related field
· 7+ years of experience in security engineering or security operations roles
· Strong hands-on experience with Netskope (CASB/SSE), CyberArk EPM, and Mimecast administration and operations
· Experience integrating and operating workflows within ServiceNow (incident, change, and request management)
· Solid understanding of endpoint security, DLP, email security, and cloud security concepts
· Experience tuning security tools to reduce false positives and improve detection fidelity
· Familiarity with identity and access management concepts, including privilege management and least privilege principles
· Ability to analyze security events and translate findings into actionable remediation steps
· Strong cross-functional collaboration and communication skills
· Experience developing documentation, runbooks, and operational processes
· Ability to manage multiple priorities and operate effectively in a fast-paced environment
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