Network Consultant - Assistant Manager

Provide Level 1 technical support for network faults, performing diagnostics and root cause analysis. Manage incidents and changes in alignment with ITIL standards, ensuring SLA adherence. Escalate issues appropriately to Level 2 engineers and other relevant teams. Coordinate with vendors and third parties to prioritise and resolve customer-impacting issues. Maintain proactive communication with customers, including participation in bridge calls. Handle multiple tasks efficiently, including queue management and customer updates. Ensure zero process misses and timely escalations based on business impact. A graduate engineer (BE/BTech) with a CCNA certification (mandatory); CCNP is a plus. Minimum 1 year of experience in a Network Operations Centre (NOC) with a technical profile. Strong understanding of routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, STP, PVST), and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP). Exposure to MPLS basics, LDP, TDP, and TE is desirable. Excellent communication and customer handling skills, with the ability to manage global clients. Fluent in English, with a logical and methodical approach to troubleshooting. A team player who thrives under pressure, adapts quickly, and is eager for growth. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What skills you will learn Advanced troubleshooting and diagnostics across complex network environments. Effective communication and stakeholder management in high-pressure scenarios. ITIL-based incident and change management practices. Escalation handling and decision-making based on business impact. Multi-tasking and queue management in a fast-paced service desk setting.