Network Engineering Specialist Advisor - Palo Alto

 The Network Security Specialist Advisor would work on Requests, Changes, Incidents and Problem records to support our customers' network security environment.  Implement Network Security solutions and provide operational support in a customer environment.  Support Palo Alto, Fortinet FW's, Cloud Proxy solutions ( Netskope)  Expert knowledge on Palo Alto url filtering, Vulnerability protection, AV, Anti-spyware profiles.  Strong knowledge on App-id, use of app filters  Expert in troubleshooting issues with packet captures, debugs on Pal Alto and Fortinet FW  The SME will provide technical escalation to L2 support engineers.  Write custom queries on Palo Alto to fetch reporting data.  Provide On-call support for high severity incidents in a 24x7 environment.  Ensure that Service Level Agreements and operational standards are met.  Perform system maintenance, checkups and maintain current documentation.  Provide resolution plans for device issues.  Propose service, process, and technical improvements to management.  Experience and at least 12+ years Network Security administration experience.  Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team.  Strong troubleshooting skills around Palo Alto Firewalls.  Solid understanding of the template/stack architecture.  Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support.  Complete Weekly/Monthly Health Status checks across all support network security platforms.  Working with multiple customers support environment to complete upgrades, patches, overall operational support.  Assist in conducting rule set reviews to improve overall security footprint for our customers.  Provide operational support of the Network & Security environments.  Detect security issues, create customer tickets and manage problems until closure.  Ensure that Service Level Agreements and operational standards are met.  Perform system maintenance, checkups and maintain current documentation.  Provide resolution plans for device issues.  Propose service, process and technical improvements to management.  Hands on experience with Palo Alto, Prisma, Fortinet  Ability to grasp complex issues to arrive at optimal solutions.  Strong ethics and integrity  Flexible to changing needs of customer, account, and team.  Excellent customer facing communication skills, customer support and knowledge of ITIL best practices.  Experience with Cisco, AWS, Palo Alto, AWS, EIGRP, BGP networking and F5 is a must  Must be PCNSE certified  Knowledge of Cisco and Palo Alto VPN products and ScreenOS software  Current Cisco Certified Internetwork Expert (CCIE R&S) with excellent knowledge on PA, Prisma, SD-WAN, F5 and AWS network  Experienced with ITIL best practices and familiar with regulations such as SOX, PCI, HIPPA  Highly experience architect with proven knowledge on products likes Firewalls (Palo Alto), F5, Prisma SASE, EIGRP, OSPF, BGP and switching technologies.  Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory.  At least 2 mid-level certification in Network security from any of the vendors like Cisco, Palo Alto, Fortinet (CCNP security, PCNSE, etc.)  Candidate must possess good time management skills to properly manage operations duties and other task that will assist in the optimization of the Network Security team  Clear understanding of Windows and Linux operating systems  12+ years of network troubleshooting experience and at least 7 years in Network & Security administration.  Network Design experience will be an added advantage.