Network Operation center Engineer

Salary :

₹300,000 - 550,000 yearly

Company : Vlaunchu

Job Type : Full Time

Pune, India

Job Description - Network Operation center Engineer

Job Title: NOC Engineer (Network Operations Center Engineer)

Location: Pune (On-site)

Experience: 1 to 5 years

Notice Period: Immediate Joiners Preferred

Shift: Rotational Shifts (US Business Hours, Night Shifts Included)

Salary Range: 3 to 5.5 LPA (Based on Experience and Interview Performance)

Roles & Responsibilities:

TAC Team Responsibilities:

Interact with US-based enterprise clients/customers to provide high-quality support for Voice over Internet Protocol (VOIP) services.
Configure and troubleshoot SIP Trunking customers in SBC, including DID and Pilot number configuration.
Deploy, configure, and troubleshoot VoIP infrastructure such as IP-PBX systems, gateways, session border controllers (SBCs), and soft switches.
Configure voicemail accounts, auto attendants, call flows, call queues, translation rules, dial plans, and call routing.
Diagnose and troubleshoot Netsapiens & Cisco BroadWorks/BroadSoft Unified Communications (UC) issues.
Provide support for VoIP devices including Polycom, Yealink, Grandstream, Cisco ATA, and Adtran routers.
Troubleshoot and resolve issues related to voice quality, call routing, and system performance.
Resolve issues related to Hosted PBX, on-premises IP telephony platforms, Unified Communications solutions, Unified Contact Center Enterprise, MS Teams direct routing, and cloud solutions.
Block unauthorized IP addresses on backend servers and handle DoS-related issues using NOM and Fail2Ban alerts.
Troubleshoot Softphone, Toll-free numbers, DID, PSTN & Analog lines, SD-WAN, and Firewall issues.
Resolve VOIP-related issues including SIP, RTP, QoS, COS, and codec-related concerns.
Manage escalations and collaborate with Onsite Engineering or Solution Architects while maintaining ticket ownership.
Monitor and block fraudulent/suspicious calls and compromised users/extensions.
Troubleshoot issues related to IP circuits, Ethernet circuits, Broadband, and SD-WAN downtimes.
Provide enterprise-level technical support to all customers.
Backup Adtran routers through CLI.
Collaborate with third-party vendors and carriers to troubleshoot network, routing, and hardware faults.
Monitor and test A-Z destinations based on parameters like PDD, ASR, ACD, FAS, and voice quality, while providing escalation support when required.
Conduct network troubleshooting and performance analysis to optimize network performance and minimize downtime.
Address client queries and technical concerns via phone and other communication channels.
Utilize ticketing tools to log, track, and resolve customer issues efficiently.
Ensure accurate documentation of customer interactions and issue resolutions.
Prioritize and manage multiple support tickets while ensuring compliance with SLAs.

Network TAC Lead Responsibilities:

Provide escalated support for critical enterprise customer issues.
Mentor, oversee, and train team members to enhance their technical skills.
Coordinate with CS/Product/Engineering teams for resolving escalated customer support issues.
Collaborate with internal departments to expedite the resolution of critical cases.
Participate in an on-call rotation for after-hours and weekend coverage.
Document identified faults and contribute to the knowledge base for product support.
Take ownership of incident management to ensure minimal business impact and timely resolution.
Lead and manage a team of support professionals to achieve performance goals.
Conduct regular team meetings and training sessions to enhance technical expertise.

Required Skills & Qualifications:

Strong knowledge of VoIP technologies including SIP Trunking, Hosted PBX, Unified Communications, and SIP/RTP troubleshooting.
Experience in configuring and troubleshooting SBCs, IP-PBX, soft switches, call routing, and dial plans.
Hands-on experience with Cisco BroadWorks/BroadSoft, Netsapiens, and related UC solutions.
Familiarity with VoIP hardware such as Polycom, Yealink, Grandstream, Cisco ATA, and Adtran routers.
Strong networking knowledge, including SD-WAN, firewalls, QoS, and network security.
Experience in monitoring and analyzing call parameters such as ASR, ACD, and PDD.
Proficiency in CLI for router backups and network troubleshooting.
Excellent communication skills and ability to interact with enterprise-level clients.
Ability to work in rotational shifts, including night shifts aligned with US business hours.
Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.

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Network Operation center Engineer

Job Description - Network Operation center Engineer

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