Network Operations Center Engineer

About Eagle Eye Networks:

Eagle Eye Networks is the world's leading cloud video surveillance platform. Powered by an ever evolving set of powerful AI and analytics, our open platform provides global security, instantaneous visibility and customizable insights directly to our customers on the Web, Desktop and Mobile.

Overview:

At Eagle Eye Networks, we're in search of an experienced Network Operations Center (NOC) Lead who thrives in a dynamic and fast-paced environment. As a part of our team, you'll oversee and participate in the monitoring and maintenance of our server, network, and application health. You'll take the lead in responding to alerts, following runbooks, and escalating issues to the appropriate teams when needed. In this critical role, you'll help shape our incident management processes, build stronger team efficiency, and directly contribute to our mission of delivering top-tier services to our customers.

Desired Skills & Experience:

Must-Have:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience
• Minimum 3 to 5 Years of IT Experience: Candidates must possess a minimum of three to five years of experience in Information Technology.
• Willingness to Learn: Demonstrated eagerness and openness to acquiring new skills and knowledge.
• Open for Shifts: Flexibility to work in rotational shifts if required.
• Good Communication Skills: Ability to effectively convey technical information to non-technical end-users in a clear and concise manner. Proficiency in writing and maintaining technical documentation, such as runbooks and procedural guides.
• Experience in Linux: Minimum one year experience as a Linux administrator. A CLI expert, and good knowledge and understanding of storage, and networking
• Proven Experience in NOC / Production Support Environment: Demonstrated track record of successful performance in an NOC or similar production support environment.
• Experience in Telecom/Banking Institution: Experience in telecommunications or banking institutions with private data centers is advantageous.
• Production Monitoring, Incident Handling, and Ticket Handling Experience: Proficiency in monitoring production environments and responding to incidents effectively.
• Basic Scripting Knowledge: Familiarity with basic scripting languages such as Bash or Python. Should be able to automate the repeated tasks if required.
• Knowledge of Monitoring Tools: Familiarity with common monitoring tools such as Prometheus and Grafana

Nice To Have

• Application and Infrastructure Troubleshooting Skills: Ability to diagnose and resolve issues related to applications and infrastructure.
• Moderate Understanding of K8s Cluster: Proficiency in key concepts of Kubernetes clusters, including Master node, Worker node, pods, deployments, daemonsets, services, etc.
• Familiarity with the principles and practices of DevOps culture, and proficiency in commonly used DevOps tools such as Ansible and GitHub.
• Basic Knowledge of Networking: Routers, Switches, CNI, Traceroute, Packet capturing, Ingress, Egress, Port forwarding, etc.

Responsibilities

• Monitor server, network, and application health, and take immediate action to maintain high availability and reliability
• Respond to system and network alerts following documented procedures and runbooks
• Adhere to the incident management process, ensuring a timely response to alerts.
• Write and maintain technical documentation, including runbooks and procedural guides
• Collaborate with other teams on incident resolution, communication, and prevention
• Conduct system performance and capacity reviews, and recommend improvements

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.