Network Operations Engineer_Pune

Working with businesses stakeholders, suppliers, manufacturers, vendors all over the globe and ensure Delivery SLA adherence. Handle calls & emails; make proactive phone calls to customers as and when needed. E2E Supply chain management, new orders, Provide Order status, handles order and service-related queries. Help Desk Support Basic trouble shooting, resolving tickets. FCR. Escalate the issues as appropriate to the relevant Stakeholder, Management. Reporting, weekly reviews and dashboards Apply now, and we'll be in touch! Excellent communication skills Familiarity with call logging systems Comfortable working under pressure Excellent problem-solving skills. 2-3 years exp n SCM/Order management L1, L2 Service Desk Hands-on Knowledge experience on any type of workflow tool, ticketing tool ITIL Foundation Level knowledge, certification preferred Certified in SCM/Order Management preferred