Network-Data Center-Datacenter ManagementSystems Integration Senior Specialist

Troubleshoot: Identify and resolve complex network and product issues Provide support: Provide technical support to customers over the phone, email, or chat Escalate issues: Move unresolved issues to the appropriate internal teams Document issues: Log issues and solutions in a database Train customers: Provide training on new systems and products Monitor networks: Monitor networks for faults and ensure they meet business needs Plan improvements: Plan for future improvements and suggest IT solutions Ensure compliance: Ensure all IT meets industry standards Provide security: Oversee the security of systems and install antivirus protection Solves product and network problems of high complexity by quickly isolating and resolving issues. Increase customer network uptime by providing independent consultation to solve complex network and product problems. Single point of contact for network problem resolutions - manage, troubleshoot, and resolve issues. Submits complete and correct defect reports in area of expertise. Good communication skills Strong analytical skills Ability to troubleshoot technical issues