NOC Analyst L2, Digital

General Position Summary: 

Responsibilities

·         Investigate, diagnose,
and resolve escalated application, and infrastructure incidents related to
network connectivity, server performance (Windows/Linux), firewall issues,
backup failures, application availability, and Azure resource problems.    

·         Analyze performance
metrics and logs from monitoring tools (e.g., ConnectWise Automate, Auvik,
Azure Monitor, Backup consoles) to identify root causes and potential
bottlenecks across network, server, and firewall
infrastructure.    

·         Manage and execute
scheduled patch deployment cycles for operating systems (Windows Server OSs)
and applications using ConnectWise Automate, ensuring compliance and minimizing
disruption.    

·         Implement approved
configuration changes on network devices, servers, and firewalls (e.g.,
Fortinet, Cisco, Check Point, Palo Alto) according to existing change
management processes.    

·         Perform Server
Monitoring and Management tasks including in-depth performance analysis,
troubleshooting OS-level issues, managing server roles/features, and applying
configuration changes.    

·         Perform Firewall
Monitoring and Management tasks including analyzing firewall logs,
troubleshooting connectivity issues, implementing rule changes under
guidance/SOPs, and managing firewall configurations.    

·         Manage backup
operations, including troubleshooting backup job failures, performing
file/folder and potentially VM/application-level restores using platforms like
Veeam, and verifying backup integrity.    

·         Manage and verify the
backup of network device and firewall configurations according to defined
procedures.    

·         Perform defined
operational tasks within client Microsoft Azure environments (e.g., VM
resizing, service restarts, basic configuration adjustments, responding to
Azure Advisor alerts).    

·         Collaborate effectively
with SOC analysts during integrated incidents, providing infrastructure context
(network, server, firewall, backup status) and executing coordinated response
actions.    

·         Document incident
resolution steps, technical findings, and configuration changes accurately
within the ticketing system (ConnectWise Manage) and knowledge
base.    

·         Contribute to the
creation, refinement, and maintenance of NOC Standard Operating Procedures
(SOPs) and technical documentation, including backup and restore
procedures.    

·         Mentor and provide
technical guidance to NOC Tier 1 analysts.    

·         Participate in shift
handovers, ensuring continuity of operations and effective knowledge
transfer.     

·         Participate in a
rotational on-call schedule. 

​

Requirements

​

Skills and Experience

·         Strong analytical, diagnostic,
and problem-solving skills. 

·         Excellent communication skills
(written and verbal), with the ability to explain technical issues clearly. 

·         Ability to work effectively
under pressure and manage multiple priorities. 

·         Meticulous documentation
habits. 

·         Collaborative mindset and
ability to work well within an integrated team structure.    

·         Aptitude for mentoring and
knowledge sharing. 

·         Intermediate-to-advanced
knowledge of Windows Server OSs administration (Active Directory, DNS, DHCP,
Group Policy). Linux administration skills are a plus.    

·         Solid understanding of
networking concepts and protocols (TCP/IP, routing, switching, VLANs,
firewalls, VPNs).    

·         Hands-on experience with
Remote Monitoring and Management (RMM) tools (ConnectWise Automate and
ConnectWise ScreenConnect strongly preferred).    

·         Experience with patch
management processes and tools.    

·         Experience managing and
troubleshooting firewall platforms (e.g., Fortinet, Cisco, Check Point, Palo
Alto).    

·         Proficiency with backup and
recovery solutions, particularly Veeam Backup & Replication (experience
with other platforms is beneficial).    

·         Understanding of
virtualization technologies (VMware vSphere, Microsoft Hyper-V). 

·         Foundational administration
experience with Microsoft Azure (Virtual Machines, Virtual Networks, Azure
Storage, Azure Monitor basics).    

·         Basic scripting skills
(PowerShell preferred) for automation and task
execution.    

·         Experience with network
monitoring tools (e.g., Auvik) is beneficial. 

Certifications

·         Relevant certifications
are highly desirable, such as:  

o    CompTIA Network+,
CompTIA Server+, CompTIA Security+ 

o    Microsoft Certified:
Azure Administrator Associate (AZ-104) or equivalent Azure experience. 

o    Microsoft Certified:
Windows Server Hybrid Administrator Associate (AZ-800/801) or older MCSA/MCSE. 

o    Relevant firewall
vendor certifications (e.g., Fortinet NSE, Cisco CCNA Security, Check Point
CCSA, Palo Alto PCNSA). 

o    Veeam Certified
Engineer (VMCE) or similar backup technology certification. 

Educational
Qualifications

·         Bachelor
of Technology in Computer Science or related degree

Experience

·         Requires 2-4 years of
experience in a NOC Engineer, Systems Administrator, Network Administrator,
Backup Administrator, Firewall Administrator, or similar IT infrastructure
support role.