NOC Engineer

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.  

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Will you thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

• Work with one of the largest Elasticsearch cluster deployment


• Work on a large-scale MongoDB installation


• Maintain services once they are live by measuring and monitoring availability, latency, and overall system reliability.


• Work closely with team members to ensure best practices and strategic goals are incorporated into development work.


• Collaborate with other engineering teams to identify and anticipate changing requirements and opportunities to improve the development environment. Define and iterate team process, collaboration, and focus on overall team velocity with different stakeholders, including product, design, etc.


• Implementing best practices, challenging the status quo, and tab on industry and technical trends, changes, and developments to ensure the team is always striving for the best in class work.


• Manage capacity, build security into every layer, and reduce cost


• Implement secure networking, key management, user management, access management, process management, and image management.

• Installation, configuration, and networking on Linux


• Adding Resources (Disk Space / CPU / RAM) on Virtual Machines


• 24x7 Monitoring services and applications


• Monitoring Storage Space, Systems Partition and Server Health and SLAs


• Troubleshooting host unreachable / node-down issues


• Troubleshooting downtime, SLA breaches


• Working on all kinds of User-generated and Auto-generated Tickets.


• Knowledge of Ticketing tools Zendesk, Jira


• Raising emergency changes / normal changes for any changes on the server


• Runbook

• Shell Scripting


• Linux/Ubuntu/Debian


• System Administration


• Server management


• Plus: AWS, Python, Networking, Security


• Debugging skills in Rest APIs


• Basic SQL queries


• Awareness of Secure Development process and practices


• Awareness of Information Security concepts and Best Practices

• 1 - 5 years