NOC Engineer

About Aeris:

For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.

Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler. Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast-pace.

A few things to know about us:

We put our customers first. When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last.
We do things differently. As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way.
We walk the walk on diversity. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage.
Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). You’ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company.
We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative.

NOC Engineer
Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution.

Job Detail Function: Global Service Operations Center
Position: NOC Engineer
Location: Noida

Responsibilities:

• Alarms monitoring of Aeris application and infrastructure
• Proactively identify the problem and take the defined actions based on scripted method of procedures
• Provide expertise in monitoring to department peers
• Escalate the issue to next level and ensure the problem resolution
• Page the stake holders and Set-up the Incident management bridge for problem resolution
• Document the problem, impact and resolution delivered by SMEs.
• Managing multiple cases at one time while adding procedural documentation
• Manage your workload by accurately gauging timelines and meeting timelines
• Required to work in 24*7 shift

Candidate Prerequisites Qualifications:
Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.
Years of experience: 2-5 years

Technical and/or functional skills: 

• Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment.
• Experience with Zendesk, Jira or ticket tracking best practices
• Excellent written and verbal communication
• Experience with diagnostic tools and reading and interpreting logs
• Excellent organization skills
• A curious mindset and a passion for continued learning, staying abreast of new technology and techniques
• Service Performance indicators and their interpretation.
• Working experience in either Access, Core, Transport networks
• Knowledge of routers/switches/firewall desired but is not mandator

Personality attributes:

• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
• Must possess good communication skills and fluent in English speaking and Writing.
• Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated
• Desire to excel, capability to drive the solution of a problem and flexibility in work schedule
• Consistent attention to detail
• High level of commitment
• Team Player
•  Customer focus approach and sense of urgency
• Ready to work in shifts 24x7