Role Summary

This role is responsible for leading complex, cross-functional programs and driving operational excellence through process optimization, AI-enabled solutions, and automation. This role requires strong ownership of end-to-end program delivery, data-driven decision-making, and the ability to translate insights into actionable business outcomes aligned with iTeam strategic priorities.

Key Responsibilities

Program & Project Leadership

• Lead end-to-end execution of large, complex, and multi-workstream programs independently
• Define program governance, execution framework, and success metrics
• Manage scope, schedule, risks, dependencies, and stakeholder alignment
• Drive cross-functional coordination to ensure program outcomes align with business objectives
• Proactively identify and resolve program risks, issues, and roadblocks

Process Excellence & Automation

• Develop deep understanding of iTeam business processes and drive standardization and optimization
• Identify opportunities to deploy AI, automation, and digital tools to improve productivity and scalability
• Lead initiatives focused on reducing manual effort and improving operational efficiency
• Contribute to strategic transformation programs across iTeam

Data & Analytics

• Manage and analyze large, complex datasets across multiple systems
• Develop actionable insights to support KPI improvements and strategic decisions
• Design and build advanced dashboards and reports using Power BI and Tableau
• Translate data into clear, decision-oriented narratives for leadership

Executive Communication & Storytelling

• Create executive-ready presentations for senior leadership and stakeholders
• Synthesize complex data into concise, impactful insights and recommendations
• Drive structured operating rhythm updates (weekly/monthly/quarterly reviews)
• Influence decision-making through clear data storytelling and business context

Systems & Tools

• Leverage working knowledge of SAP and enterprise systems to support operational processes
• Integrate data across tools and platforms to drive a “single source of truth” approach
• Partner with technical teams for system enhancements and automation opportunities

Qualifications & Skills

Core Skills

• Strong program/project management expertise (planning, execution, governance, risk management)
• Advanced analytical and problem-solving skills
• Ability to work independently and drive outcomes in ambiguous environments
• Strong stakeholder management and cross-functional collaboration

Technical & Functional Skills

• Proficiency in Power BI and Tableau (dashboarding and visualization)
• Experience working with large datasets, data modeling, and analytics frameworks
• Working knowledge of SAP and enterprise systems
• Familiarity with AI, automation tools, and process digitization approaches

Communication & Leadership

• Exceptional executive communication and presentation skills
• Strong storytelling ability with data-driven insights
• Ability to influence senior stakeholders and drive alignment

Experience - 8+ Years