NPS Champion

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

NPS Champion Scope of Support:

•  Customer Experience Leadership: Oversee the end-to-end customer journey, ensuring effective execution of NPS work practices

•  Data Analytics & Insights: Leverage feedback, performance analysis and operational metrics to identify trends, diagnose root causes, and provide actionable insights for continuous improvement

•  Capability Building & Engagement: Lead NPS & PACE Certification Training for leaders and new hires, facilitate NPS and eNPS huddles

•  Cross-Functional Collaboration & Governance: Partner with Operations, training other internal and Comcast stakeholders to manage elevations (process improvement recommendations), callback analysis and coaching compliance

Minimum Hiring Requirements / Qualification:

• Must not have pending DA case (for internal applicants)
• At least 1 year in a Supervisor Role or 6 months in a Manager Role
• Must have Comcast background
• Familiarity with Quality processes and methodologies and/or Training / Huddle Facilitation Background

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!