NVAG - Quality Auditor

Requirements

• Conduct regular quality audits on processes, calls, transactions, or deliverables as per
  


• defined quality standards.
  


•  Evaluate performance against established quality parameters and compliance
  


• guidelines.
  


•  Identify gaps, errors, and areas of improvement and share detailed audit findings with
  


• managers.
  


•  Prepare and maintain quality audit reports, scorecards, and MIS.
  


•  Provide constructive feedback and training to team members to improve performance
  


• and quality output.
  


•  Participate in root cause analysis and recommend corrective and preventive actions.
  


•  Support process improvement initiatives and quality enhancement projects.
  


•  Coordinate with operations, training, and management teams to drive quality
  


• compliance.
  

•  Strong analytical and problem-solving skills
  


•  Excellent attention to detail
  


•  Good communication and presentation skills
  


•  Ability to provide feedback in a professional and constructive manner
  


•  Sound knowledge of quality frameworks, audit processes, and SOPs
  


•  Proficient in MS Excel, MS Word, and reporting tools
  


•  Ability to work independently and meet deadlines
  
  

•  Graduate/Postgraduate in any discipline
  


•  Certification in Quality/Auditing (preferred but not mandatory)
  

•  3–8 years of experience in a Quality Auditor or Quality Analyst role
   


• Experience in Travel industry / BPO / KPO / Operations / Service Industry