Observability and Monitoring Specialist - AVP

This role deals with Providing the Observability & Monitoring related support to Application teams. This position will play a key role focusing on the Infrastructure, system, & application monitoring through existing & industry standard monitoring tools. This position will analyze the client monitoring requirements, coming up with viable automation monitoring solutions as per the Citi standards. Integrates in-depth specialty area knowledge with a solid understanding of Monitoring industry standards and practices.

Responsibilities:

• Acts as Observability & Monitoring SME to Application teams and other team members.
• Intelligent Monitoring  -  Specialist of All Monitoring tools selected for Application/Infrastructure/Log monitoring, including predictive analytics.
• Collaborate with all the stakeholders, driving incident prevention activities through Self-Healing,  expansion/tuning of monitoring and continued development of routine health checks and knowledge objects.
• Good understanding of how the team and area integrate with others in accomplishing the objectives of the organization.
• Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
• Typically deals with issues reported by Application teams. Applies professional judgment when interpreting data and results.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of technical areas to field issues and queries from stakeholders, providing short-term resolutions and work with relevant technology partners for long term remediation.
• Perform Testing , Upgrades & checkouts after new version releases and infrastructure updates.
• Develop and maintain technical support documentation.
• Drive ideas and information impacting the business positively by ensuring the quality of work provided by self and others.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Appropriately assess risk when business decisions are made and communicate risks appropriately.

Skillset:

• Education: Bachelor's degree in Computer Science or Information Technology.
• 3-4 year's relevant work experience
• Knowledge of Monitoring / Observability Tools, including self-healing capabilities. Knowledge of ITRS Geneos or AppDynamics would be a plus.
• Ability to communicate appropriately to relevant stakeholder (verbal & written)
• Knowledge of Containerization is a plus.
• Exposure to log monitoring tools like ELK/Splunk would be a plus.

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