Observability / Site Reliability Engineer - Associate - AI Managed Services - Consult

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Observability / Site Reliability Engineer - Associate - AI Managed Services - Consult, you will play a pivotal role in supporting clients by optimizing their operations and enhancing efficiency within our Managed Services practice. You will be involved in transitioning and running services, managing delivery teams, and focusing on continuous improvement of processes and tools. As an Associate, you will contribute to client engagements while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge and understanding your strengths.

In this role at PwC Acceleration Center India, you will be part of a fast-paced environment, adapting to diverse client needs and challenges. You are expected to take ownership and consistently deliver work that drives value for our clients. Your journey will involve building a brand for yourself, opening doors to more opportunities, and applying a learning mindset to develop your potential. You will gather information from various sources to analyze facts, discern patterns, and commit to understanding how the business works, building commercial awareness along the way.

Responsibilities

- Supporting the transition and management of outsourced services to enhance client operations
- Collaborating with delivery teams to optimize managed services processes and tools
- Engaging in continuous improvement initiatives to streamline service delivery and reduce costs
- Utilizing project management skills to oversee service delivery and performance metrics
- Implementing automation solutions to improve operational efficiency and process optimization
- Participating in the design and development of automation frameworks for enhanced service management
- Analyzing data to identify patterns and inform process improvement strategies
- Assisting in the management of service level agreements and stakeholder expectations
- Contributing to the development of operational strategies to drive business transformation
- Applying a learning mindset to adapt to diverse client needs and project scopes

What You Must Have

- At least a Bachelor's degree
- At least 1 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Excelling in automation framework design and development
- Demonstrating skills in business process automation and improvement
- Utilizing operational performance management for enhanced service delivery
- Engaging in continuous process improvement and optimization
- Applying active listening and stakeholder engagement in client interactions
- Developing workflow automation solutions for managed services
- Contributing to project planning and timely delivery in fast-paced environments

Travel Requirements

0%

Job Posting End Date