Officer, Customer Service Officer, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Deliver exceptional customer service to branch visitors, addressing inquiries and resolving issues effectively.
• Execute over-the-counter financial transactions, including cash handling, deposits, and withdrawals, with high accuracy.
• Identify customer needs and introduce relevant consumer banking products and services.
• Adhere to regulatory guidelines, internal policies, and operational risk procedures.
• Support daily branch administrative duties and maintain a professional service environment.
• Collaborate with internal teams to optimize service delivery and customer satisfaction.

Requirements

• Diploma or Bachelor’s Degree in any discipline.
• Prior experience in customer service, retail operations, or the financial services sector.
• Strong interpersonal and communication skills with a passion for service excellence.
• Excellent problem-solving abilities and attention to detail.
• Ability to work collaboratively in a dynamic, fast-paced team environment.
• Familiarity with consumer banking products and operational compliance standards.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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