Officer, Customer Service Officer, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Deliver exceptional customer service to clients visiting the distribution branch, ensuring a welcoming and professional experience.
• Address customer inquiries, resolve complaints, and process banking transactions accurately and efficiently.
• Identify customer needs and proactively recommend suitable financial products and services.
• Adhere to all regulatory requirements, compliance guidelines, and internal bank policies during daily operations.
• Collaborate with internal teams to optimize branch workflow and achieve service excellence standards.

Requirements

• Degree or Diploma in Business, Finance, or a related discipline.
• Prior experience in a customer-facing role, preferably within the financial services or banking sector.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Strong problem-solving abilities and the capacity to perform under pressure in a fast-paced environment.
• High level of integrity, detail-oriented, and committed to operational compliance.
• Proficiency in digital banking platforms and standard office applications.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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