Officer - Process

Job Description: SMS BPO - Non Voice
GCM 1 - External Hiring

Roles & Responsibilities:
• Provide transaction processing support to clients.
• Perform a variety of transactions ranging from data entry, updating records, clear data flow exceptions and data management.
• This discipline requires the Processors executing the transactions to operate within the set of guidelines and apply "directional" decision making.
• They are expected to efficiently pull out/verify/update information and close transactions in prescribed formats on the internal systems.
• They are expected to gain more knowledge once they start to handle different scenarios.
• They typically go through process training prior to production.
• Role holders have limited authority to apply independent judgement, conform to procedure and taken specific action limited to the transaction.

Competencies Required

• Ability to learn the relevant process as per the specified plan & undergo future cross trainings as per the business requirement.
• Possess basic communication skills – written & oral.
• Demonstrate working knowledge on MS Office applications.
• Analytical skills & Logical reasoning.
• Basic keyboard skills
• Ability to work in a team – be a team player.
• Be result oriented and quality conscious.
• Have a customer centric approach.