Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Requirements

Job Duties and Responsibilities

• To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
• To understand customer’s needs and provide solution / attention to them
• To fulfil customer requests, ensuring total customer satisfaction
• To demonstrate strong work commitment and work ethic
• To solicit customer feedback
• To adhere to schedule of work & be available for deployment at short notice when on standby
• Open to work shifts across Monday to Sunday (it is not 24/7).

Experience

• Minimum 3- 5 years of Banking experience.
• Experience in Indian Banking industry
• Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
• Experience in phone banking operations
• Understanding of RBI Regulations
• Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
• Excellent Communication skills, good writing skills
• Willingness to learn new product

Technical Competencies

• Experience in Indian Banking industry
• Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
• Experience in phone banking operations
• Understanding of RBI Regulations
• Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage

Education

• Graduate / Post Graduate

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