Offshore Account Manager_Customer Success | Bangalore, IND

As Offshore Engagement Manager – Ind, the person will perform the following roles:

Responsibilities: 

• Manage key accounts portfolio. 


• Achieve assigned strategic account objectives and meet targets assigned by the leadership – should have account plans to achieve targets. 


• Establish strong, long-term client relationships. 


• Communicate with major clients on a regular basis and respond to specific queries. 


• Work with Delivery and Presales to prepare monthly governance Deck and keeping track on project alignment


• Suggest solutions/Photon services to meet client needs. 


• Handle complaints and problems in a timely and effective manner. 


• Act as the liaison between key customers and internal teams. 


• Identify and approach new potential strategic customers. 


• Monitor sales performance metrics. 


• Prepare monthly, quarterly and annual reports and forecasts. 


• Update CRM and provide accurate revenue forecasts to the exec team. 


• Working with Finance team for billing and invoicing.


• Work with internal recruitment team to hire and fill the roles within engagement.

 Key requirements: 

To be successful as a Junior Customer Success Manager, candidates should possess:

• 2+ years of experience in IT services in client partner, account management and business development roles 


• A bachelor’s degree in business, communications, or a related field.


• Excellent hands on experience in MS tools.


• Strong interpersonal and communication skills.


• Experience in customer service or a similar role, preferably in a technology-related environment.


• Proficiency in using customer relationship management (CRM) software.


• The ability to work well both independently and as part of a team