OKTA IAM Engineer-FTE

JD Support Engineer

Essential Job Functions

● Familiarity with the Okta identity and access management (IAM) platform, its operation,

functions and processes

● Assist with the transition of new and existing applications into Okta SSO and federation

services, while enhancing web access management, and directory service environment

● Perform necessary platform configurations and configurations related to integrating

applications with Okta for SSO and federation services (OIDC and SAML2)

● Manage existing integrations and support technical integration needs (design and

development) that facilitate connectivity between SSO, directory, and provisioning tools

● Monitoring system operation and performance for potential problems

● Researching, testing, and verifying proper functioning of software patches and fixes

● Documenting design specifications, system configurations and standard operating

procedures (SOP's)

● Support and troubleshoot end user password reset, account suspension, multifactor

authentication (MFA) and SSO issues

● Create/delete groups, create/remove users, create/clear user tokens in groups, manage

group permissions, edit MFA factors, monitor and respond to ticket queue, run and

download reports

● Occasionally support production changes and disaster recovery tests outside of normal

working hours

Required Qualifications

● 5+ years of professional experience in the Information Technologies field - Required

● Bachelor's Degree or an equivalent combination of education and experience - Required

● Experience with using and administering Okta - Required

● Experience with assisting end user authentication issues - Required

● Familiarity with single sign-on technologies (OIDC & SAMLs) -Required

● Experience with assisting end user authentication issues - Required

● Okta administration certification - Not required, but a plus

● Supporting users in the Asian and European