Okta Support Engineer

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Job Description

Okta IAM Operations Engineer (3–6 Years Experience)

Role Overview

We are seeking an experienced Okta Operations Engineer to support and operate our enterprise Identity and Access Management (IAM) environment built on Okta.
This role is primarily operational, focused on production support, user lifecycle management, application onboarding, incident handling, and platform stability, while partnering with application, security, and infrastructure teams.

The ideal candidate will have strong hands‑on experience with Okta administration, IAM concepts, and enterprise application integrations.

Key Responsibilities

Okta Operations & User Lifecycle Management

• Provide L2/L3 operational support for Okta IAM platform
• Manage user lifecycle processes including joiner, mover, and leaver (JML)
• Support user provisioning and de‑provisioning, group memberships, and role assignments
• Maintain and support Okta Universal Directory, groups, and attribute mappings
• Perform routine administrative activities in line with IAM policies and controls

Application & Integration Support

• Support application integrations with Okta using:
  • SAML
  • OIDC / OAuth
• Assist with new application onboarding, configuration, and troubleshooting
• Support Single Sign‑On (SSO) and Multi‑Factor Authentication (MFA) configurations
• Work with application teams and vendors to resolve authentication and access issues

Incident Management & Troubleshooting

• Respond to production incidents related to Okta, SSO, MFA, and access issues
• Troubleshoot issues related to:
  • Authentication failures
  • Token/session issues
  • Group and attribute misconfigurations
• Participate in root cause analysis (RCA) and corrective action implementation
• Support on‑call rotation, including off‑hours and weekend support when required

Platform Maintenance & Security Operations

• Support platform hygiene, including cleanup of unused users, groups, and apps
• Assist with access reviews, audits, and compliance activities
• Monitor Okta logs and alerts for operational and security issues
• Ensure adherence to security standards and IAM best practices

Documentation & Process Support

• Create and maintain:
  • Operational runbooks
  • SOPs and troubleshooting guides
• Document standard configurations, known issues, and support procedures
• Continuously improve operational efficiency through automation and process enhancements

Required Qualifications

Experience & Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• 3–6 years of hands‑on experience in IAM operations with strong Okta exposure
• Experience working in enterprise IAM / security operations environments

Technical Skills

• Strong hands‑on experience with:
  • Okta Administration
  • Universal Directory
  • Groups, policies, and workflows
• Experience with:
  • SAML, OIDC, OAuth
  • SSO and MFA implementations
• Good understanding of:
  • IAM concepts
  • RBAC and least‑privilege access
• Experience with PowerShell or scripting is a plus
• Familiarity with:
  • Azure AD / Entra ID (nice to have)
  • ITSM tools (ServiceNow preferred)

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!