On Site Service Technician - Level III

Company : Tata Cummins

Job Type : Full Time

India

Job Description - On Site Service Technician - Level III

Description

Hands On Experience on Engine/ Aftertreatment system on Vehicle level analysis

Trouble shooting on Vehicle & Engine

Basic knowledge of Electronic service tool like Insite on Engine & ATS

Organize & Impart Trainings to OEMS and CCC Service Centres for ensuring trouble free operation Of Product.

Supporting to CCC s for aftermarket service support.

Ability to strip down & rebuild turbocharger/Dosing systems/Fuel system and analyse the failure.

Ability to trouble shoot on vehicle/Engine/Genset/Const Equipment for Engine related issues.

Handling Warranty cases and concluding warranty disposition

Enhancing capability of CTT ASC on customers support by Technical/Service support/Parts Availability.

Conduct service centre audit and implement corrective actions required.

Support Infant care.

To ensure failed failure parts to dispatch plant for analysis.

Maintain service data base for the complete key activities of service and support data for release monthly report.

Responsibilities

Customer handling

Presentation skills

Very effective written/spoken communication.

Product Knowledge

Data Analysis Skill

Training Skills

Failure Diagnosis/Analysis

Communicate with Customer

Continuous Improvement

Customer Orientation

MS Word, Excel & Power point

Product Knowledge On Engine, Automotive, Off Road Equipment’s, Power Generation

Should be willing to travel to customer site frequently

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On Site Service Technician - Level III

Job Description - On Site Service Technician - Level III

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