Onboarding Specialist (US Staffing)

Roles & Responsibilities

• Initiate
  and manage the candidate onboarding process for all new hires, including
  offer letters, background screenings, drug tests, document collection, and
  orientation details.
  
• Performance
  is measured by: percentage of candidates successfully onboarded, candidate
  satisfaction with the onboarding process, timeliness and quality of
  responses, and attention to detail.
  
• Provide
  exceptional customer support to candidates via phone, voicemail, and e -mail.
  
• Customer -centric
  attributes with the ability to work effectively and professionally with
  both internal and external members.
  
• Participate
  to formulate workflow processes, methods and policies for candidates.
  
• Use
  judgment to escalate to proper party when needed.
  
• Follow
  through on unresolved candidate inquiries and necessary documents.
  
• Manage
  and own data entry into the onboarding platform, ensuring data integrity
  
• Understand
  & follow the given onboarding documents and guidelines per client
  
• Improve
  organizational output through improved processes and quality measures
  
• Collect
  necessary documents and details from the candidates post offer, ensuring a
  smooth onboarding process
  
• Meet
  or exceed defined onboarding SLAs
  

• Update
  on boarding tracking reports on a daily basis
  
• Produce
  weekly metrics reports, month interview reports and quarterly offer &
  hire reports
  

Requirements

Required Qualifications:

• Excellent
  communication skills - written, verbal, and interpersonal
  
• Prior
  experience in HR, employee onboarding, and/or customer service role
  
• Ideally
  a candidate with a minimum of 3 -5 years of experience handling US
  onboarding, compliance and background verification (for full -time and
  contract placements)
  
• Highly
  proactive in approach and be able to work independently and as part of a
  team.
  
• Strong
  attention to detail
  
• Self -starter,
  an ability to work in a fast growing, challenging start -up work space
  
• Must
  be highly motivated, dedicated and results -driven to attain growth goals
  
• Strong
  verbal and written communication skills to assess candidate needs and
  adjust communication style accordingly
  
• MSOffice
  proficiency and internet savvy
  
• Access
  to high speed internet, audio and video on computer for professional
  phone, we band video conferencing
  

Benefits