OP3

Company : Indium

Job Type : Full Time

Hyderabad, Telangana

Number of Applicants

:

000+

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Job Description - OP3

Team Lead

Technical Skills & Experience:

• Minimum 24 months of team management experience (handling 10+ team members)

• Minimum 6 months of process management experience

• Basic experience in software testing or bug handling

• Proficient working knowledge of MS Office or Google Suite

• Advanced experience with JIRA or other ticketing tools

• Working knowledge of JQL or SQL

• Proficient in advanced Excel techniques

• Strong data analysis skills and root cause identification methodologies (Fishbone, RCA, 5 Whys)

• Sound knowledge of operational metrics such as shrinkage and utilization

• Experience working with global stakeholders and driving projects/meetings

Issue Handling & Leadership Responsibilities:

• Lead multiple operations teams and manage governance

• Provide mentoring, guidance, and regular 1:1s

• Handle performance management and improvement plans

• Manage stakeholder relationships with program leads, product, and engineering teams

• Develop subject matter expertise in the process

• Identify and implement process excellence and tool improvement initiatives

• Take end -to -end ownership of responsibilities and real -time work allocation

• Meet or exceed team targets (productivity, quality, SLA, efficiency, utilization)

• Ensure process adherence

• Manage attendance and availability

• Conduct process gap analysis and drive improvements

• Drive team engagement and motivation

General Skills:

• High attention to detail

• Strong logical reasoning and bias for action

• Ability to quickly identify and report high -impact issues

• Ability to analyze and comprehend unclear or complex issues

• Ability to read and understand complex multi -page SOPs

• Strong written and verbal English communication skills

• Basic understanding of quality and quality control

• Ability to perform repetitive tasks with high accuracy and consistency

• Ability to memorize engineering terminologies and project -related details

• Familiar with smartphones, virtual test platforms, and mobile navigation tools

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