Open Financial - Assistant Manager Merchant Onboarding

Job Title: Assistant Manager- Merchant Onboarding
Experience: 4-7 Years
Location: Bangalore, India

What You’ll Be Doing:

• Handling a team responsible for Merchant onboarding account activation with KYC, risk, and compliance checks.
• Managing account changes as per requests from the business team or merchants.
• Acting as the first point of contact for all internal or external queries.
• Ensuring adherence to operational guidelines during account activation and query resolution.
• Maintaining TAT (Turn Around Time) in accordance with SLA (Service Level Agreement) for the process.
• Training new team members on processes and responsibilities.
• Preparing and updating process changes as necessary.

Qualifications & Experience:

• 4-7 years of relevant experience in back-end operations, preferably within a fintech background.
• Strong knowledge of the payment gateway industry.
• 2-3 years of prior experience in team handling.
• Deep understanding of merchant onboarding, KYC document verification, and risk undertaking.
• Process-oriented, proactive, and result-driven individual.
• Strong interpersonal skills with the ability to understand merchant requirements.
• Well-versed in using Excel and Word.
• Proficiency in English, Hindi, and any other languages is an added advantage.
• Certification in KYC & AML domain (optional, but advantageous).
• An MBA qualification is preferred.

Additional Skills:

• Effective communication skills.
• Proficiency in handling operations related to KYC, risk, and compliance.

Why Work at Open?

• Be a part of the early tribe that is revolutionizing the way business banking operates.
• Every contribution you make will impact the way millions of businesses are managed.
• Work alongside some of the brightest minds who appreciate your individuality.
• Experience a two-way street for growth and fun – how you thrive and interact will drive success at Open.

Website for Reference:
www.open.money

This breaks down the role and expectations in a more structured manner.